Simply making any kind of inquiry on our website by email, the request form, the contact us form, etc. will not create any kind of binding catering contract. Our service will only be secured when we receive the booking fee, and you receive a booking confirmation from us.

There are no cancellations due to weather and the booking fee is non-refundable. We will provide service rain or shine. Moreover, the FULL booking fee is non-refundable for events cancelled within the 5 days prior to the event.

We will provide service regardless of weather conditions (ex – rain or shine, high winds, extreme heat or cold, etc) and inclement conditions will not result in any discounts, abatement's or price reductions. In the event of inclement weather, customers with outdoor events shall provide overhead shelter for the set up area. We reserve the right to stop or cancel service should the weather pose a potential danger to the crew, the bar or guests. Every effort will be made to continue service, including taking extra reasonable breaks in the event of extreme heat. However, safety is paramount in all decisions. No contractual obligations, including compensation, will not be affected by such cancellation.

In the event of cancellation within 2 weeks of the event, it is within our exclusive discretion to reschedule the date and time and/or apply deposit money already paid. In most cases we will not reschedule.

Guest count must be finalized 10 days prior to the event date. After that time, you are welcome to add items to your order and we will do our best to accommodate your requests depending on time and product constraints. But, no reductions will be allowed after the final payment is processed.

We will be ready to serve at the start time agreed upon (Not one minute earlier). We advise permitting access to the venue at least 30-60 minutes before the scheduled service time and 30 minutes after for clean up and breakdown.

Space/Stairs – If the venue has no adequate space to set up or there are undisclosed steps, we will try to make the best decisions to continue with the service and customer may be subject to per step fees (please see “Working Conditions” below). We reserve the right to refuse service if we find that the space and/or steps prevent the safe transport of our gear and taco carts.

Customer Delays – We will not be responsible for a delayed service start time if the customer, his or her representative, Event Coordinator, Event Planner etc., fails to provide adequate space, direct access or fails to disclose the presence of stairs or steps

The customer is responsible for making sure a reasonably safe, secure, level and spacious area will be made available for, and accessible by MXOLOGY 21. All permit requirements for outdoor service (ie. parks, beaches, public areas) are the customer’s responsibility.

If on the day of the event additional hours are requested that exceed the contracted time frame, the customer will be charged $50 per hour, payable the day of the event. Whether or not the additional time is granted is completely within our discretion and may be denied if it’s deemed to be not feasible

Tel: 330-647-6403


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Cocktail Catering Co.       

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